Terms of Service

1. Acceptance of Terms

By accessing or using Sehat Sahara ("the Platform"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services. These terms apply to all users, including patients, doctors, pharmacies, donors, and volunteers.

2. About Sehat Sahara

Sehat Sahara is a non-profit healthcare platform that connects underprivileged patients in Pakistan with volunteer doctors and free medicines. Our services include:

• Free medical consultations (video, phone, and in-person)
• Free prescription medicines
• Diagnostic tests and lab work
• Monthly stipend for eligible patients
• Chronic disease management programs

3. Eligibility

To use Sehat Sahara as a patient, you must:

• Be a Pakistani citizen or resident
• Provide accurate personal and income information
• Meet our income-based eligibility criteria
• Use services for genuine healthcare needs

We reserve the right to verify your eligibility and may discontinue services if information provided is found to be false or misleading.

4. User Responsibilities

As a user, you agree to:

• Provide accurate and complete information
• Keep your account credentials secure
• Attend scheduled appointments or cancel in advance
• Follow prescribed treatments and medical advice
• Collect medicines within the specified timeframe
• Not misuse or resell provided medicines
• Treat healthcare providers and staff with respect

5. Medical Disclaimer

Important: Sehat Sahara is not a replacement for emergency medical care.

• In case of emergency, call 1122 or go to the nearest hospital
• Our platform provides general medical consultations, not emergency care
• Doctors provide advice based on information you share; complete disclosure is essential
• Follow-up with in-person care may be recommended for certain conditions

6. Doctor and Volunteer Terms

Healthcare providers using our platform agree to:

• Maintain valid medical licenses and registrations
• Provide services in accordance with medical ethics and standards
• Maintain patient confidentiality
• Provide services on a volunteer basis without expectation of payment
• Comply with all applicable healthcare laws and regulations

7. Donations

For donors:

• Donations are non-refundable once processed
• Zakat donations are used only for Zakat-eligible recipients
• Donation receipts are provided for tax purposes
• 100% of patient care donations go directly to patient services
• Donors receive transparency reports on fund utilization

8. Intellectual Property

All content on the Sehat Sahara platform, including text, graphics, logos, and software, is the property of Sehat Sahara or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our permission.

9. Limitation of Liability

Sehat Sahara provides a platform to connect patients with healthcare providers. While we verify the credentials of our volunteer doctors, we are not liable for individual medical outcomes. Healthcare decisions remain between you and your treating physician. We strive to provide uninterrupted service but are not liable for technical issues beyond our control.

10. Account Termination

We may suspend or terminate your account if you:

• Provide false or misleading information
• Misuse provided services or medicines
• Engage in abusive behavior toward staff or providers
• Violate these Terms of Service

11. Governing Law

These Terms of Service are governed by the laws of Pakistan. Any disputes arising from these terms or your use of the platform shall be subject to the jurisdiction of the courts of Karachi, Pakistan.

12. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Material changes will be communicated via the platform or SMS. Your continued use of Sehat Sahara after changes constitutes acceptance of the new terms.