Privacy Policy

1. Introduction

Sehat Sahara ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal health information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our healthcare platform.

By using Sehat Sahara services, you consent to the data practices described in this policy.

2. Information We Collect

Personal Information

• Full name and contact details (phone number, address)
• CNIC (National Identity Card) number for verification
• Date of birth and gender
• Emergency contact information

Health Information

• Medical history and current health conditions
• Symptoms and health concerns
• Prescriptions and medications
• Lab test results and medical reports
• Consultation records and doctor notes

Financial Information

• Income verification documents (for eligibility assessment)
• Bank account details (for stipend recipients only)
• Donation transaction records (for donors)

3. How We Use Your Information

We use your information to:

• Provide healthcare services including consultations and medicine delivery
• Verify your eligibility for free healthcare services
• Communicate with you about appointments and prescriptions
• Process monthly stipend payments
• Improve our services and user experience
• Comply with legal and regulatory requirements
• Generate anonymized statistics for healthcare research

4. Information Sharing

We may share your information with:

• Healthcare Providers: Volunteer doctors and pharmacies who provide care
• Verification Partners: For CNIC and income verification
• Payment Processors: For stipend disbursement
• Legal Authorities: When required by law

We do NOT sell your personal information to third parties for marketing purposes.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Secure OTP-based authentication
• Regular security audits and monitoring
• Access controls limiting who can view your data
• Secure data centers in Pakistan

6. Data Retention

We retain your personal and health information for as long as necessary to provide services and comply with legal requirements. Medical records are retained for a minimum of 10 years as per healthcare regulations in Pakistan. You may request deletion of your account, but some information may be retained for legal compliance.

7. Your Rights

You have the right to:

• Access your personal and health information
• Request correction of inaccurate information
• Download a copy of your data
• Withdraw consent for specific data uses
• Request account deletion (subject to legal requirements)

8. Cookies and Tracking

We use essential cookies to maintain your session and remember your preferences. We do not use advertising or tracking cookies. Our platform may use analytics to improve service quality, but this data is anonymized.

9. Children's Privacy

Our services are available to patients of all ages. For patients under 18, a parent or guardian must register and consent on their behalf. We take additional care to protect the privacy of minor patients.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via SMS or notification on our platform. Your continued use of our services after changes constitutes acceptance of the updated policy.